FAQ

Why buy wine at ilovewine.cz?
  • Save money! We buy directly from wineries to give you the best prices available.
  • Save time! We only offer quality wines at good prices which makes it easy to pick something you will enjoy.
  • Save the trouble! We deliver across the whole Czech Republic within two to four working days.
What is the minimum order?
The minimum order is 6 bottles.
How can I pay?
An order can be settled online by a payment card (Visa or MasterCard), bank payment, cash on delivery or by cash when personally picked-up.
How much is delivery?
Delivery is 100 Kč by PPL, 200 Kč by messenger.
How is delivery made?
We will use a reputable messenger or delivery service to deliver your wine and therefore we ask you to submit a contact phone number and a delivery address where there will be someone over 18 present to accept delivery. Delivery will generally be within 2–4 working days.
Are there any hidden costs?
No. VAT at the current rate is already included in the bottle price on the website. All customers receive an invoice with a VAT breakdown.
What happens if the wine is Out-of-Stock?
We will notify you of any delay to your order and if the wine is going to be out of stock for more than a couple of days, we will contact you to offer you an alternative wine of equal price.
What if the wine is damaged when it arrives?
We will only ship wine in good condition so this shouldn’t happen! If your wine does not arrive in a reasonable condition, please notify us as soon as possible. We will arrange to pick-up the wine and rectify the problem. If your wine is visibly damaged, please refuse to take delivery of the wine and request that it be returned to us and a new shipment will be sent as soon as possible.
Can I collect my own wine?
Yes, we can make an arrangement for you to collect if you wish. Please contact us to make arrangements.

Gift certificates

Please your friends or colleagues and buy a gift certificate for wines from ilovewine.cz!

Visa and Mastercard accepted